Privacy Notice

Last updated: 27/10/2025

1. INTRODUCTION

FS SERVICE OG LOGISTIK (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, store, and protect your personal data when you use our transportation service.

We process personal data in accordance with the EU’s General Data Protection Regulation (GDPR) and Danish data protection legislation.

Data Controller: FS SERVICE OG LOGISTIK CVR no.: 31836913 Address: Nyholms Alle 30B, 2610 Rødovre, Denmark Email: info@fslogistik.com Phone: +45 26 13 42 16

2. WHAT INFORMATION DO WE COLLECT?

We collect various types of personal information depending on how you use our service:

2.1 Information you provide us directly

When ordering transportation:

• Name (sender and recipient)
• Address (pickup and delivery address)
• Phone number
• Email address
• Company name and CVR number (for business customers)
• Package description (size, weight, contents)
• Special instructions or requests

When creating a customer account (if relevant):

• Username and password
• Payment information
• Billing address
• Communication preferences

When contacting customer service:

• Correspondence and communication with us
• Complaints and feedback
• Information about your inquiry

2.2 Information we collect automatically

Technical information:

• IP address
• Browser type and version
• Device type (computer, tablet, smartphone)
• Operating system
• Cookies and similar technologies (see section 7)
• Visit time and duration
• Pages you visit on our website
• Referring website (where you came from)

Transaction information:

• Order number and order history
• Payment method (not full card details)
• Delivery status and tracking data
• Timestamps for pickup and delivery
• Signatures upon delivery (if relevant)

2.3 Information from third parties

• Credit information from credit bureaus (for business customers)
• Address validation from third-party providers
• Payment confirmations from payment providers

3. PURPOSES FOR PROCESSING YOUR INFORMATION

We process your personal information for the following purposes:

3.1 Performance of contract (GDPR Article 6(1)(b))

• Process and execute your transportation order
• Pick up and deliver your package
• Communicate about your shipment (confirmations, status updates)
• Handle payments and invoicing
• Provide customer service and support
• Handle complaints and disputes

3.2 Legal obligations (GDPR Article 6(1)(c))

• Fulfill bookkeeping and accounting requirements
• Comply with tax and VAT legislation
• Retain documentation according to legal requirements
• Report to relevant authorities when needed

3.3 Legitimate interests (GDPR Article 6(1)(f))

• Prevent fraud and abuse of our service
• Protect our IT security
• Improve our website and user experience
• Analyze business operations and optimize our service
• Marketing of our own similar products (if you are an existing customer)
• Enforce our terms and conditions

3.4 Consent (GDPR Article 6(1)(a))

• Send newsletters and marketing materials (only if you have given consent)
• Place non-essential cookies (see section 7)
• Other purposes where we have specifically obtained your consent

You can withdraw your consent at any time by contacting us or using the unsubscribe link in our emails.

4. WHO DO WE SHARE YOUR INFORMATION WITH?

We never sell your personal information to third parties. We only share your information when necessary to deliver our service or when required by law:

4.1 Service providers and partners

• Transport partners and subcontractors – to perform the actual transportation
• IT suppliers – who host our website and systems
• Payment providers – for processing payments (e.g., [payment provider])
• Email providers – to send confirmations and updates
• SMS providers – to send status updates
• Tracking system providers – to deliver track & trace functionality

All our suppliers are carefully selected and have entered into data processing agreements with us, where they commit to protecting your data.

4.2 Legally required disclosure

We may be required to share your information with:

• Police and law enforcement authorities in case of violations of law
• Tax authorities and other public authorities
• Courts in connection with legal proceedings

4.3 Business transfer

If our business is sold, merged, or restructured, your information may be transferred to the new owner.

5. TRANSFER TO COUNTRIES OUTSIDE THE EU/EEA

We strive to store your data within the EU/EEA. In some cases, your information may be transferred to countries outside the EU/EEA, for example:

• If we use cloud services with servers in other countries
• If you order transportation to or from countries outside the EU/EEA

When transferring to countries outside the EU/EEA, we ensure that appropriate safeguards are in place through:

• EU Commission’s standard contractual clauses
• Data transfer agreements
• Certification schemes (e.g., Privacy Shield successors)

6. HOW LONG DO WE RETAIN YOUR INFORMATION?

We only retain your personal information for as long as necessary for the purposes for which it was collected:

6.1 Retention periods

6.2 Deletion

When the retention period expires, we delete or anonymize your information unless we are legally required to retain it longer.

7. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to improve your experience and analyze the use of the website.

7.1 What are cookies?

Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and improve functionality.

7.2 What cookies do we use?

Necessary cookies (do not require consent):

• Session cookies to maintain your session during booking
• Security cookies to protect against fraud
• Settings cookies to remember your preferences (language, currency, etc.)

Functional cookies (require consent):

• Cookies that remember your previous searches
• Cookies that improve the user experience

Analytical cookies (require consent):

• Google Analytics or similar to analyze traffic and behavior
• Heatmap tools to understand how users navigate

Marketing cookies (require consent):

• Remarketing cookies from Facebook, Google Ads, etc.
• Cookies to measure the effectiveness of our advertisements

7.3 How to control cookies

You can accept or reject cookies via our cookie banner when you first visit the website. You can also change your cookie settings via:

• Our cookie settings: [link]
• Your browser settings (note that this may affect functionality)

How to delete cookies:

• Chrome: Settings > Privacy and security > Clear browsing data
• Firefox: Settings > Privacy and security > Cookies and site data
• Safari: Preferences > Privacy > Manage website data
• Edge: Settings > Privacy, search and services > Choose what to clear

8. YOUR RIGHTS

Under GDPR, you have the following rights:

8.1 Right of access (Article 15)

You have the right to be informed about:

• What personal information we process about you
• The purpose of the processing
• Who we share your data with
• How long we retain your data

You can request a copy of your personal information by contacting us.

8.2 Right to rectification (Article 16)

You have the right to have inaccurate information corrected and incomplete information completed.

8.3 Right to erasure – “the right to be forgotten” (Article 17)

You can request deletion of your personal information if:

• The information is no longer necessary
• You withdraw your consent
• You object to the processing
• The information has been processed unlawfully

Note: We may be required to retain certain information due to legal requirements (e.g., the Bookkeeping Act).

8.4 Right to restriction of processing (Article 18)

You can request that the processing of your information be restricted while we investigate, for example, the accuracy of the information.

8.5 Right to data portability (Article 20)

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and have it transferred to another data controller.

8.6 Right to object (Article 21)

You have the right to object to processing of your personal information based on legitimate interests or direct marketing.

8.7 Right to withdraw consent

If processing is based on consent, you can withdraw your consent at any time. This does not affect the lawfulness of processing before the withdrawal.

8.8 How to exercise your rights

Contact us at:

• Email: [your email]
• Phone: [your phone number]
• Mail: [your address]

We will respond to your request within 30 days. In complex cases, the deadline can be extended by an additional 60 days.

9. SECURITY

We take the security of your personal information very seriously and have implemented appropriate technical and organizational security measures:

9.1 Technical security measures

• SSL/TLS encryption – All data transmitted between you and our website is encrypted
• Firewalls and antivirus software – Protect our systems against unauthorized access
• Regular security updates – We keep our systems up to date
• Secure storage – Data is stored on secure servers with access control
• Encryption of sensitive data – Payment information and other sensitive data is encrypted

9.2 Organizational security measures

• Access control – Only authorized employees have access to personal information
• Confidentiality agreements – All employees have signed confidentiality agreements
• Training – Regular training of employees in data security and GDPR
• Data processing agreements – All suppliers have signed data processing agreements
• Incident management – We have procedures for handling data breaches

9.3 Data breaches

In the event of a data breach that may pose a risk to your rights, we will:

• Notify the Danish Data Protection Agency within 72 hours
• Inform you directly if there is a high risk to you
• Implement remedial measures

10. CHILDREN’S PRIVACY

Our service is not directed at children under 15 years of age. We do not knowingly collect personal information from children under 15 without parental consent. If you are a parent and discover that your child has provided us with personal information, please contact us so we can delete the information.

11. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites. We are not responsible for these websites’ privacy practices. We encourage you to read the privacy policy of other websites you visit.

12. CHANGES TO THIS PRIVACY POLICY

We may update this privacy policy from time to time to reflect changes in our practices or legislation. Significant changes will be communicated via:

• Email to registered users
• Notice on our website
• Pop-up on your next visit

The updated version takes effect on the “Last updated” date specified at the top of this page.

13. COMPLAINTS TO THE DATA PROTECTION AGENCY

If you believe that we are processing your personal information in violation of data protection legislation, you have the right to file a complaint with the Danish Data Protection Agency:

Datatilsynet (Danish Data Protection Agency) Carl Jacobsens Vej 35 2500 Valby Phone: 33 19 32 00 Email: dt@datatilsynet.dk Website: www.datatilsynet.dk

14. CONTACT US

If you have questions about this privacy policy or our processing of your personal information, please feel free to contact us:

FS SERVICE OG LOGISTIK CVR no.: 31836913 Address: Nyholms Alle 30B, 2610 Rødovre, Denmark Email: info@fslogistik.com Phone: +45 26 13 42 16