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Terms & Conditions

The terms for purchasing our transport and courier services via fslogistik.com.

By using our service, you fully accept these terms and conditions.

Last updated: 27/10/2025

1. General provisions

These terms and conditions apply to all purchases of transport services through our website. By using our service, you fully accept these terms.

1.1 Definitions

  • “We/Us” – FS Service og Logistik, company reg. no. (CVR) 31836913
  • “Customer/You” – The person or business ordering the transport service
  • “Shipment” – The package or goods to be transported
  • “Service” – The transport services we offer

2. Ordering and booking

2.1 Ordering process

  • All orders are placed through our website
  • You must provide correct information about the sender, recipient and shipment
  • You receive a booking confirmation by email once the order is completed
  • A binding agreement arises when you have received the booking confirmation

2.2 Package sizes and limitations

  • We transport packages in different size categories as stated on the website
  • The maximum weight and dimensions are shown at booking
  • Dangerous goods, perishable goods and illegal items are not accepted
  • We reserve the right to refuse shipments that do not comply with these conditions

2.3 Correct information

It is the customer’s responsibility to ensure that all information is correct, including:

  • Pickup and delivery address
  • Contact details (phone and email)
  • The package’s weight, dimensions and contents
  • Special instructions or handling requirements

3. Prices and payment

3.1 Prices

  • All prices are stated in Danish kroner (DKK) incl. VAT
  • The price is calculated based on the package’s size, weight, distance and delivery time
  • The final price is clearly shown before the order is completed
  • We reserve the right to change prices without notice

3.2 Payment

  • Payment must be made at the time of ordering via the available payment methods
  • We accept Dankort, credit cards and MobilePay
  • Transport only begins once the payment has been received and approved

3.3 Additional fees

The following may incur additional fees:

  • Incorrect information about weight or dimensions
  • Failed delivery attempts due to circumstances on the customer’s side
  • Special handling requirements not stated at booking
  • Re-addressing after pickup

4. Pickup and delivery

4.1 Pickup

  • Pickup takes place at the agreed time or within the stated time window
  • The package must be ready for pickup and packed securely
  • If no one is home, a new pickup time must be arranged, which may incur an additional fee

4.2 Delivery time

  • Estimated delivery times are indicative and not binding
  • We strive to meet stated delivery times
  • Delays due to weather, traffic or other unforeseen circumstances may occur
  • We are not responsible for delays beyond our control (force majeure)

4.3 Delivery

  • Delivery takes place at the stated address
  • The recipient must be present or have given permission for the package to be left
  • In the event of failed delivery attempts, the recipient is contacted to arrange a new delivery
  • The package is stored for a short period, after which it is returned to the sender at the customer’s expense

4.4 Tracking

You can follow your shipment via our tracking system using the tracking ID you receive at booking.

5. Packing and responsibility

5.1 The customer’s responsibility for packing

  • The customer is responsible for correct and secure packing
  • The package must be able to withstand normal handling during transport
  • Fragile items must be packed with appropriate protection
  • The package must be clearly labelled with sender and recipient

5.2 Prohibited goods

The following may NOT be transported:

  • Dangerous goods (explosives, flammable liquids, toxic substances, etc.)
  • Live animals or plants
  • Perishable food without prior agreement
  • Illegal or stolen goods
  • Cash, securities or jewellery of significant value
  • Weapons and ammunition

Important: Shipping prohibited goods may result in a police report, and the customer is fully liable for any consequences and costs.

6. Liability and compensation

6.1 Our liability

  • We are liable for damage to the shipment that occurs during transport
  • Liability is limited per shipment in accordance with applicable law, unless otherwise agreed in writing
  • We are not liable for indirect loss, consequential damage or loss of operation
  • We are not liable for damage caused by inadequate packing

6.2 Complaints

  • Damage or defects must be reported immediately on receipt
  • Visible damage must be noted on the delivery receipt
  • Hidden damage must be reported no later than 7 days after receipt
  • Complaints must be made in writing to info@fslogistik.com
  • In the case of a justified complaint, compensation or a credit note is provided

6.3 Insurance

For a fee, additional transport insurance can be taken out for valuable shipments. Contact us for more information.

7. Right of withdrawal

7.1 14-day right of withdrawal

As a consumer, you have a 14-day right of withdrawal from the order date, provided that:

  • Transport has not yet begun
  • You have not expressly waived the right of withdrawal

7.2 Cancellation

  • Cancellation must be made in writing to info@fslogistik.com
  • If cancelled before transport begins, the full amount is refunded
  • If cancelled after transport has begun, a fee may be charged
  • The money is returned within 14 days

7.3 Changes

  • Changes to the order must be made as soon as possible
  • We cannot guarantee that changes can be accommodated after transport has begun
  • Significant changes may result in a price adjustment

8. Personal data and the GDPR

8.1 Data processing

  • We process your personal data in accordance with applicable data protection law
  • We only collect the information necessary to carry out the transport
  • Your data is only shared with third parties when it is necessary to carry out the transport
  • You have the right of access, rectification and erasure of your personal data

8.2 Read more

For detailed information about our handling of personal data, see our Privacy Policy.

9. Force majeure

We are exempt from liability in the event of force majeure, including:

  • Extreme weather conditions
  • Natural disasters
  • Strikes and lockouts
  • War, terrorism or government intervention
  • Epidemics or pandemics
  • IT breakdowns or cyber attacks
  • Other extraordinary circumstances beyond our control

10. Complaints and disputes

10.1 How to complain

If you are dissatisfied with our service, you can contact us at:

  • Email: info@fslogistik.com
  • Phone: +45 26 13 42 16
  • Address: Nyholms Alle 30B, 2610 Rødovre, Denmark

10.2 Alternative dispute resolution

If we cannot resolve a complaint amicably, you can refer it to:

10.3 Governing law

These terms are governed by Danish law. Disputes are settled by the Danish courts.

11. Changes to the terms

We reserve the right to change these terms and conditions. Significant changes will be communicated on the website. By continuing to use our service, you accept the updated terms.

12. Contact details

FS Service og Logistik